Contact Us
Have questions, feedback, or need assistance with your Mass Effect merchandise order? Our dedicated support team is here to help. Reach out using any of the contact methods below, and we’ll respond as quickly as possible.
Get in Touch
Email: support@merch.masseffectstore.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
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Frequently Asked Questions
Before contacting us, you may find answers in our FAQ section or Help Center. Common topics include order tracking, returns, shipping policies, and account management.
For urgent matters related to an existing order, please include your order number and a brief description of your request when emailing support.
Last updated: March 1, 2025