Privacy Policy
Welcome to the Privacy Policy for Merch, operated by Mass Effect Store at https://merch.masseffectstore.com. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described herein. Last updated: March 15, 2025.
Information We Collect
We collect personal information you voluntarily provide, such as your name, email address, shipping and billing addresses, phone number, and payment details when placing an order. We may also collect non-personal data including browser type, IP address, referring/exit pages, and interaction patterns via cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfill orders, communicate order status and updates, provide customer support, improve our website and services, personalize your shopping experience, and send marketing emails (with your consent). We do not sell your personal information to third parties.
Information Sharing and Disclosure
We share personal data only with trusted service providers necessary to operate our business — including payment processors, shipping carriers, and email marketing platforms — under strict confidentiality agreements. We may disclose information if required by law or to protect our rights, safety, or property, or that of our users or the public.
Data Security
We implement industry-standard security measures, including SSL encryption, secure payment gateways, and access controls, to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may review, update, or delete your account information at any time by logging into your account. You may opt out of marketing emails by clicking the “unsubscribe” link in any email. You also have the right to request access to, correction of, or deletion of your personal data, subject to applicable law. To exercise these rights, contact us at support@merch.masseffectstore.com.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance site functionality, analyze traffic, and deliver targeted advertising. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.
Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such data, we will promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy regularly.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at Contact Us or email support@merch.masseffectstore.com. For more information about our practices, please review our Terms & Conditions, Disclaimer, and About Us pages.