Terms & Conditions
Welcome to Merch, the official merchandise store for the Mass Effect universe. These Terms and Conditions govern your use of our website located at https://merch.masseffectstore.com, including all purchases, account creation, and interactions with our services. By accessing or using our site, you agree to comply with these terms. If you do not agree, please refrain from using the site.
1. Acceptance of Terms
By placing an order, creating an account, or otherwise using this website, you confirm that you are at least 13 years of age and agree to be bound by these Terms & Conditions, our Privacy Policy, and our Disclaimer. We reserve the right to update these terms at any time; changes will be effective upon posting. Continued use after updates constitutes acceptance. Last updated: March 1, 2025.
2. Account Registration & Security
To place orders or access certain features, you may be required to register an account. You agree to provide accurate, current, and complete information during registration and to update it promptly. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorized use.
3. Orders, Pricing & Payments
All prices are listed in USD and are subject to change without notice. We reserve the right to refuse or cancel orders for reasons including pricing errors, inventory inaccuracies, or suspected fraud. Payment is processed securely via accepted methods including credit/debit cards and PayPal. Orders are not binding until confirmed by email and payment is successfully authorized.
4. Shipping, Returns & Exchanges
We ship to select countries. Shipping costs and delivery times are displayed at checkout. Products may be returned within 30 days of delivery for a full refund or exchange, provided items are unused, in original packaging, and accompanied by proof of purchase. Custom or personalized items are non-refundable. For full details, refer to our Returns Policy.
5. Intellectual Property
All content on this site—including logos, trademarks, artwork, product designs, and Mass Effect-related intellectual property—is the exclusive property of BioWare, Electronic Arts, or their respective licensors. You may not reproduce, distribute, or commercially exploit any content without express written permission.
6. Limitation of Liability
To the fullest extent permitted by law, Merch and its affiliates disclaim all liability for indirect, incidental, or consequential damages arising from your use of the site or purchase of merchandise. Our total liability for any claim related to this site shall not exceed the amount you paid for the applicable product or service.
7. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the State of Washington, USA, without regard to its conflict of law principles. Any dispute arising from or relating to these terms shall be resolved exclusively in the state or federal courts located in King County, Washington.
8. Contact & Support
For questions about these Terms & Conditions, please contact our support team at support@merch.masseffectstore.com or visit our Contact Us page. Additional information about our company is available on our About Us page.
9. Miscellaneous
If any provision of these terms is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any right or provision is not a waiver. These terms constitute the entire agreement between you and Merch regarding the use of this website.